Terms and conditions

Last updated: 21.4.2022

Information about us

This website is owned and operated by EVE ADAM HEALTH IT PRIVATE LIMITED (Company, we, us, our). The Company provides you with healthcare services which include but are not limited to consultations, general advice, provision of content, access to medicines as sought by you (Services).

By accessing, downloading, using this website, in.treated.com (website) you agree to be bound and be governed by these Terms of Use (Terms) and the Privacy Policy  of the Company.


In order to avail our Services, you must be of 18 years of age or older, or the age of majority in your country.

Utilizing Services provided by us is only for your personal and non-commercial use and should not be shared with individuals otherwise. As the nature of Services meted out to you is highly sensitive in nature, and is specific to your interactions with us and requirements, you shall only use the advice, prescriptions, and consultations provided to you, for your own purposes only.

You agree to use all our Services, in accordance with the applicable laws, rules and regulations, or any other specific restrictions on the use of the Service or content therein.

Any use of the information you provide to us is subject to your understanding and acceptance of our Privacy Policy.

To find more information about our Services, or if you need any assistance with our Services, please write to us at customercare-in@treated.com.

You further agree not to reproduce, distribute, modify, display, perform, archive, publish, license, create derivative works from, offer for sale, or use (except as expressly authorized under the Terms) content and information contained on or obtained through our service. You also agree not to: circumvent, remove, degrade, deactivate or thwart any of the contents of our service; use any robot, spider, scraper or other means to access our service. You also agree not to decompile, reverse engineer, and disassemble any software or other products or processes accessible through our service. You further agree not to insert any code or product or manipulate the content of our service in any way; or use any data mining, data gathering or extraction method. Additionally, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of our service. We may terminate or restrict your use of our service if you violate these Terms or engaged in any illegal or fraudulent use of our service.

You must note that certain content published on our Website is purely informational in nature and is not to be treated as medical advice without express and warranted consultations with professionals available on our website, or otherwise. If you are seeking medical help and treatment, you must ensure that such flows from an appropriately qualified practitioner and must not indulge in prescribing contents made available on the Website to anyone.

The professionals who may be reached out to you by virtue of interactions enabled by our Website, are registered medical practitioners (RMPs), and registered pharmacists.

The RMPs that you interact with will be empowered with the power to decide which mode of communication is best for a particular medical condition or ailment that you may be suffering from or complaining about. This will be subject to the clinical specialty protocols that the RMPs may be subject to, and also could be decision taken in the professional judgment of the RMP you are consulting with.

You further agree and undertake that the information you provide pertaining to the context, your health condition and medical condition is accurate, and agree for that to become a part of your health records, diagnosis, prescription, or any such other document or record created during your consultation on the Website.

You further agree and undertake to ensure compliance with the instructions of the RMPs, including the health education, counseling and prescription made to you. Should you deviate from such prescription, health education and counseling, neither the Company nor the RMP will be liable for any adverse situation arising thereof, should it be determined that the adverse situation is attributable solely to your deviance.

You are hereby undertaking that in case of a medical emergency, you will not rely on the Services for treatment, but agree that as per the applicable laws and per medical ethics, the RMPs or the Services may only be helpful to the limited extent of first aid, or life saving measures. You must ensure that in case of a medical emergency you seek urgent and immediate medical attention in a nearby physical facility, or with a locally and physically available RMP.

Your interaction with the RMPs is governed by the applicable laws and our contractual engagement with the RMPs.

The Services provided to you could host a range of offerings which could be in the asynchronous as well as the synchronous format/s accommodating real-time and store and forward models for consultation. We may add new modes of communication for the purposes of delivery of our Services, and you will be able to access the same from our Website, as and when the same becomes functional. The new modes of communication, as and when introduced, will also be governed by these Terms, and out other internal policies.

You hereby expressly agree to the RMP forwarding a copy of your prescription to the pharmacist / pharmacies, who the Company engages with for the purposes of fulfilment or delivery of your orders/ purchases. This is subject to your express request, order placed on our Website, while availing our Services only.


You will need to register with our Website to access the full functionality of the Website and also gain access to the full range of our Services, and towards the same we will seek further identifiers from your end in consonance with our Privacy Policy.

We engage third party service providers, including courier services, for the purposes of fulfilment of your orders, as placed on Our Website. In respect of the same, your relevant information is shared with such third parties as required.

For further information on the status of payments and orders, please refer to the payment policy.

If you wish to change your subscription after you have set up your subscription, you will need to notify us (as above). However, please note that any request to change your subscription will be subject to the consideration and approval of one of our qualified prescribers, who will need to be satisfied that it is clinically appropriate to amend your subscription in accordance with your request.

Our prescribers may amend your subscription at any time if they consider it appropriate to do so. For example, this may occur if a particular brand of your prescribed medicine is not available, but an alternative clinically equivalent brand of a different price is available. This may mean a change in the cost of your subscription, which we will automatically charge you for the applicable order. We will use reasonable endeavors to notify you in advance of any such changes that are made by the prescriber, and the associated cost changes to you.

The prices pertaining to the products available on the Website may be subject to change. This is subject to any changes or revisions made by the affiliated pharmacy partner. Subject to the above, we will provide you with sufficient notice of any change in the prices. Once we have notified you, and if you have not contacted us to suspend or cancel your subscription, you will automatically be charged the new price of the prescribed medicine for your next order.


From time to time, this Website may contain links, or host content or resources provided by third parties. We provide you with third party links/ content solely for your information and convenience. We do not make any representations or warranties about the content, suitability or appropriateness about the content or products contained in any third-party websites or resources. We urge you to read their internal policies for your continued interaction with such third parties.


To the maximum extent permitted by law, we will not be liable in any way for any loss or damage suffered by you through use of or access to this website, or our failure to provide this website. Our liability for negligence, breach of contract or contravention of any law as a result of our failure to provide this website or any part of it, or for any problems with this website, which cannot be lawfully excluded, is limited, at our option and to the maximum extent permitted by law, to resupplying this website or any part of it to you, or to paying for the resupply of this website or any part of it to you.


You hereby agree that we have the right to immediately suspend access to the website if we suspect any violation of the Terms or any applicable laws & regulations. The Company shall have the right to keep and use data related to the website.


These terms shall be governed by the laws of India and the exclusive jurisdiction of the courts of New Delhi, without regards to any conflict of law provisions, and for resolution of any dispute arising out of your use of the Services.


If any provision or provisions of these Terms, shall be held to be illegal, invalid, or, unenforceable, the validity, legality, and enforceability of the remaining provisions shall remain in full force and effect.


We may from time to time change these Terms of Use. We will notify you at least 30 days before such changes apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer. We recommend that you periodically check this page for any revised terms. Your continued use of the Services will be deemed to constitute your acceptance of all such revised terms.

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