Complaints Policy

Unhappy with us?

We want to know.

We pride ourselves on giving you the best care and advice possible. 

So, if you feel like we haven’t done that, we want you to tell us about it. We’ll do everything we can to put things right, and learn from it so we can do things better in future.

How to make a complaint

The first thing to do is to talk to our customer care team.

You can:

We’re here to listen from 9am to 5pm Monday to Friday, but you can drop us a message or an email any time you like. We aim to respond to everyone within one working day.

Or, if you prefer to write to us, our address is:

10th Floor, Midtown Heights, Jetalpur Road, Haripura, Vadodara 390007, Gujarat.

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