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Complaints Policy

Unhappy with us?

We want to know.

We pride ourselves on giving you the best care and advice possible. 

So, if you feel like we haven’t done that, we want you to tell us about it. We’ll do everything we can to put things right, and learn from it so we can do things better in future.

How to make a complaint

The first thing to do is to talk to our customer care team.

You can:

We’re here to listen from 9am to 5pm Monday to Friday, but you can drop us a message or an email any time you like. We aim to respond to everyone within one working day.

Or, if you prefer to write to us, our address is:

10th Floor, Midtown Heights, Jetalpur Road, Haripura, Vadodara 390007, Gujarat.

Suggest a treatment

If there’s a particular treatment or condition you’re looking for, tell us and we’ll look into it for you.

Ask or suggest something.

Submit your question here, or tell us if you’ve found an issue on our site.

We may email you about your query, but you can opt out of these communications any time you like.

Tell us about a problem

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We may email you about the problem, but you can opt out of these communications any time you like.

What did you like about it?

What didn't you like about it?

We’ll get back to you very soon. We aim to respond to all queries in one working day.

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